I’ve had a ZE40 since May last year and It’s been great, but over the last 2 weeks I’ve been unable to use any of the rapid chargers from polar, when I choose the type 2 cable and plug it in after 30secs or so it gives the error “no cable or wrong cable connected – vehicle not detected”.
This has been on the 2 units that are within an easy drive of me, I’ve rang polar on 4 occasions when trying these chargers, each time they do a couple of resets and enter the details of the card from their end, but no luck.
Today I was low on charge and it failed again so I had to stop at the nearest charger which was a genie point and had to register and top up with £10 (I don’t understand why they make you do this, when you are adding your card details anyway)
This was a 22kwh charger point and again it wouldn’t charge to start with, I rang genie point who did a reset tried 3 or 4 times to get it to work, he said the first response was accepted but nothing after that so it times out. Luckily on the 4th or 5th time we got it working.
Should I speak to Onto to get the car looked at? It works fine on 7kwh chargers but suddenly either doesn’t work or takes multiple attempts on faster charging units.
Polar are happy the units work, because they were all used within in previous 24 hours on the same cable.
It’s not ideal because polar are the only free fast option we have, the shell card would require a drive on the motorway to charge which defeats the object really.