Good people of Onto Community… god, are we lucky we don’t have to rely on just one CPO!!
Rocked up to a two-stall location which had been showing as “Available” on their own app. Found an engineer working away, both units out of action. Got talking; as you do
(He wasn’t Shell per se, but one of several different contractors trying to do their job….and he was in an ID3, and I was able to direct him to RAW! )
Units (only one year old) having hardware issues - cannot get parts: a) chip shortage and b) sitting in customs from Europe even if parts available
Back office software just changed over part of their system. Every party to this is blaming everyone else, but units regularly suffering outages, through contactless, RFID …. and even app failing to start.
Nope - raised many, many times that centrally there’s no system that allows the flagging of failed units (these had been out a week and it was ONLY BECAUSE HE WAS PASSING that anyone knew of the original hardware failure… and ‘though he luckily happened to have part he then discovered software issues which even he was tearing his hair out with because no one will take responsibility…
I suppose this is all just a bit of a rant, but it was no big deal for me to drive off and find a BP (that’s actually, currently working)….
…and basically just give some info, from the horse’s mouth, to you lovely lot out there.
ABC - always be charging. And have a plan B, and preferably a plan C if you were thinking of Shelling it…