So here goes, what I wish I had known.
Before car arrives
Check app works where you live /will park your car. E.g Poor signal underground can be unhelpful, and if poor signal login to the app over wifi that will download a virtual key for the day and you will be able to unlock the car.
Read the wear and tear guide.
Learn acronyms e.g electric cars are EV’s. and Electric Vehicle drivers call users of fuel cars ICE cars ( internal combustion engine) so when a zap map says the spot is ICE’d there is car parked. Know what type of charger your car will use and the picture of it to identify at charge points.
Ask questions or search in the community for answers everyone is helpful. And see if there is a section for your car ie ZE40 section.
Start to figure out which electric charging company stations you may use. Sometimes apps don’t work so need a contactless card. Zap map has Zap pay to make it easier. There are loads of companies with different rates. Some let you book to charge, most you rock up and hope for the best it’s free. Not all polar charging units are on zap map. And if a unit is on zap map and not on polar map then you won’t be able to use it.
Look up ‘How to videos for your car’ on youtube eg on Zoe ZE50 hold down the sound off button to cycle through the different pedestrian warning sounds when driving under 20mph.
Keep Bluetooth on or app won’t work with car. Can unlock the car after your contract time, ie if it’s from 7pm you can unlock it from 7pm. It can work an hour before maybe.
Leave yourself enough time to inspect your car inside and out . Inspect and upload images. Any issues more than the collection form can handle use the ‘damage’ part in the app. As stated in the guide and report anything from smell to scratches if they bother you or are listed in wear and tear. Also keep pictures for yourself, you may need it at the end of your hire to remind yourself items uploaded. Depending on phone not all pictures are stored in the ‘damage’ folder on your phone. Be in good mobile signal to upload the pictures.
The feature button on the onto app might do something or might not, ie open charge port. Different to different car.
The Zoe seat is Not height adjustable
Onto safety feature need to start the engine (break pedal and start as oppose to just switch on) within one minute, if you don’t car wont start. Then have to go back into the app and press the unlock icon (all your interior lights will switch back on again) and start the car. (a bit annoying when sat in the car to do this)
Remember your app password as the app can log you out. If can’t connect close app and open it again. You have to press unlock on the phone to get in the car.
Have a bag for your charging cable and some wet wipes for you, for when you need to pick up your rain road dirt cable off the floor and back in the car.
The handbrake button is the same direction as if you had a handbrake lift up to brake and down to release.
In a city switch on eco mode. This will lessen the power of Air con/ heating however will conserve power so you can go further.
You can change the sound of the pedestrian warning car sound in Zoe’s ie hold down the sound button and it will cycle through the sounds for you to pick. You can change your dashboard settings and the brightness of it too.
There will be a consumption indicator somewhere so find that and can see how much power you use when setting off. Electric cars are light touch. (press car lightly otherwise will hit a wall I nearly did from driving a tank to an electric car)
If your in a hilly area don’t push the accelerator all the way as it won’t make you go that much faster, half way will give you the same result. If it’s a cold day battery range is a little/ a lot less than the real world range miles.
Seems it’s just Zap map, once you login create a route and will tell you the chargers you have available, work out where to charge (have back ups in case chargers are not working or being used)
Be prepared to download a ton of apps/get plastic cards to be able to charge at charging stations other than polar.
Polar rapids have short tethered cables so drive up real close to try to plug in. The charge types are always placed with CCS on left and type two on the right.
polar rapid chargers need to press polar picture first then wave the contactless card. Then open zoe charge port and click on CCS then charge, If you open charge port before all of this the car will time out not accept charge.
Only one car can charge at a polar rapid station, no simultaneous charging with other charger types. Some other charging companies allow for two to charge but one car needs to be DC charging and the other AC (type 2)
Have something waterproof, rapid chargers are free when it’s chucking it and they are out in the open not under cover.
Most rapid chargers will let you charge for an hour to 90 minutes check the post.
On a zoe select the ‘unknown charger’ option in car settings and charging might be fine at all chargers.
Do not press emergency stop to stop charging, use the contactless card to stop charging.
Can take 15 minutes or more to get through to polar helpdesk in the evening and more during the day.
When charging over 90% you will be sitting there for ages, it’s way faster 20-80% and with a warmed up battery.
Polar chargers are free charging and free parking still in 2020. Not all charging companies or places allow free parking.
Shopping outlet/supermarkets may have free charging look up on Zap map.
Car servicing :
There is no physical ‘key’ so ask the garage if they have requested a key from onto before you drop off the car.
Save pin drops on zap map of chargers you like or you can use.
Keep a picture of your polar card if you left it in another wallet or need to ring up polar to charge.
When swapping or returning the car, will need to go through the whole photo process all over again. And make sure you clean the car.
Ask the community for help. Don’t worry if seems all technical everyone is friendly and someone will help.