I’m Rob, CEO and co-founder of Onto.
I’m getting in touch today to share an update on changes to our subscription and bolt-on prices, and our charging offering. As I’m sure you know, these are challenging economic times, particularly for a relatively young business like Onto, with inflation continuing to impact our supply chain and the rapid rise of energy costs.
The good news for our active subscribers, which means anyone who currently has a car or who books one by 8th January 2023, is that we will protect your current pricing and charging offering until you swap or return your car. This also means active subscribers have one month to adjust their subscription - such as swapping cars or changing bolt ons - before the changes come into effect.
What’s changing from 9th January 2023?
There will be updated prices for new bookings across car subscriptions, and mileage & excess waiver bolt-ons.
Shell will be our primary charging partner. Shell Recharge is the UK’s largest aggregated public charging network, providing access to over 11,000 charging points and 16 charging networks including the recently added EV Power network. All new bookings will continue to get free access to the Shell Recharge network as part of their Onto subscription. The Tesla Supercharger network will still be available to anyone who is driving a Tesla car through an Onto subscription.
The Instavolt network will be available as a new optional £120 per month bolt-on, saving up to 35% versus standard pay-as-you-go access*.
We will no longer provide access to the BP Pulse network.
While these changes are unavoidable, we believe our electric car subscriptions continue to represent great value, especially when combined with the flexibility and benefits that we offer.
If you would like to know more about these changes please visit our information page here. Our customer team is also available by phone on 0345 0348 647, Live Chat on the website or you can email us at [email protected].
With best wishes,
Rob and the Onto Team
*Calculation based on an average monthly usage of 250kWh through the Instavolt network at a pay-as-you-go rate of 75p per kWh as of December 2022.