I’m here today to give you an update on our delivery, collection and swap pricing.
Due to increased logistics and supply chain costs we have had to take the difficult decision to increase prices for delivery, collection and swaps. While we have continued to absorb increased costs wherever possible, it means that as of 1st December 2022, our delivery, collection and swap prices will be as follows:
Delivery or collection will increase from £99.50 to £129.50.
Swapping a car will increase from £49.50 to £79.50.
That means if you book a delivery, collection or swap before 1st Dec, you will pay the current price, regardless of the delivery date. For example, if you book a delivery on 17th Nov for a delivery date on 5th Dec you will pay £99.50. Any delivery, collection or swap booked from 1st Dec onwards will be at the new price.
Increasing prices is not a decision we take lightly. For context, we do not make any profit on delivery fees, but we need to cover costs incurred through our delivery partners while ensuring we can offer a simple, flexible service at the high standard you expect.
I appreciate that this is not welcome news at a time when living costs are rising, but I hope you understand the reasoning for these changes and know that we’re doing our utmost to provide you with a great service at a fair price.
Lastly, I would like to thank each of you for being part of this brilliant community. We are here to listen and learn from you as we build and improve our service, putting you at the heart of everything we do.
Thanks for your ongoing support.
Rob, CEO and co-founder