I wondered if someone here can clarify a time line for me.
My renewal date is the 10th of each month. I’ve had an email today asking me to sign next month’s contract, which says, “A pre-authorisation payment will be taken once you have signed the hire agreement, up to 7 days in advance.” (Onto’s emphasis, not mine.)
To me, that could mean either:
- we’ll do the pre-auth between the time you sign your contract and 7 days before renewal, or…
- sign your contract now, and we’ll do the pre-auth not more than 7 days prior to your renewal.
I’m pretty sure what Onto meant was the second of those two alternatives… would others agree?