Tesla Premium connectivity

Does anyone know how to get access to the Tesla app? I seem to be stuck in a loop with customer services who tell me to add premium connectivity through the Tesla app, but have no idea how I can register the car on the app.

Onto need to give you access, sometimes it takes a while and I’ve found that customer services tend not to understand and will give you varying advice from “contacting Tesla” or “it’s not possible”. You just have to be persistent. Last time my email was forwarded to Onto’s Ops department, it got sorted quickly after that.

Once Onto add you, you’ll get an email from Tesla then you can launch the Tesla app and create an account with that email address.

Once you’ve got access to the Tesla app, you can manage things like premium connectivity there.