I’m Rob, co-founder and CEO of Onto. I’d like to thank you for your ongoing support and the community we have built together. Over the last few years, we have been excited to watch EVs become more mainstream and welcome more than 8,000 customers to our service.
However, as I’m sure you are aware, inflation in the UK is rising, with higher energy prices and increasing costs across all aspects of our supply chain. This has come at a time when there has also been a significant reduction in the government grants available for electric cars alongside the ongoing challenge of the global chip shortage that is limiting car production and increasing vehicle list prices. Because of this, we regret to inform you that will be adjusting our subscription and bolt-ons prices while reducing the included monthly mileage from 1,000 to 750 miles.
For existing customers, which means anyone with an active subscription or who has a future booking confirmed by 28th February 2022, the new subscription prices will start from August 2022.
For new customers, the new subscription prices and 750 miles monthly allowance will come into effect today, 1st March 2022.
The new mileage bolt-on prices will come into effect for new customers as of 1st March 2022, and for existing customers it will be on your next subscription renewal.
New 750 mileage allowance
From August 2022, your new mileage allowance will reduce from 1,000 miles to 750 a month. As the overwhelming majority of our customers drive less than this distance, we are trying to rebalance the way mileage is charged, so that you are paying a fair price based on the amount you are driving. Reducing the included mileage allows us to increase the base subscription price by a smaller amount.
You will still be able to use all of your accrued unused mileage, which rolls over each month and remains available on your account for 12 months from when it was first accredited. This could means that you may not require an additional mileage bolt-on even when driving more than 750 miles from September. You can check on your current unused mileage credits in [My Account].
We’ve worked hard to ensure our subscription pricing remains affordable while still covering the things that make up our service all-inclusive and hassle-free.
|Renault Zoe ZE50 Iconic||£439|
|Renault Zoe ZE50 GT Line||£449|
|Peugeot e-208 GT Line||£499|
|Peugeot e-208 GT||£519|
|Citroen eC4 Shine Plus||£599|
|DS 3 Performance||£549|
|DS 3 Ultra Prestige||£569|
|Hyundai Kona Premium||£609|
|VW ID.3 Life Pro Performance||£619|
|Hyundai Kona Ultimate||£639|
|VW ID.3 Family Pro Performance||£649|
|VW ID.4 Like Pro Performance||£899|
|Audi Q4 e-tron||£999|
|Tesla Model 3 SR||£1,099|
|Tesla Model 3 LR||£1,299|
|Jaguar iPace HSE||£1,299|
|Audi e-tron 55 Black Edition||£1,299|
In order for us to continue offering additional mileage packages with inclusive public charging, we have to ensure we are doing it in a sustainable way for our business.
From 1st March 2022, the cost of mileage bolt-ons and miles overage is as follows:
|NEW Bolt-on price||+250 mi||+500 mi||+750 mi||new +1000 mi||Miles overage/mi|
|Tier 1 (VW e-up!, Renault Zoe, Peugeot e-208)||40||80||110||140||£0.4|
|Tier 2 (Hyundai Ioniq, DS3 Crossback E-tense, Hyundai Kona, Peugeot e-2008, VW ID.3, Citroen e-C4)||50||100||135||170||£0.5|
|Tier 3 (Tesla Model 3 SR+, Audi Q4 e-tron, VW ID.4)||75||150||225||300||£0.75|
|Tier 4 (Jaguar I-Pace, Tesla Model 3 LR, Audi e-tron)||100||200||330||400||£1|
When will these changes come into effect?
The new mileage bolt-on prices will come into effect for existing customers on your next subscription renewal. The new subscription prices will start from August 2022.
We deeply value your loyalty, which is why we have committed to maintaining your existing subscription price and 1000 miles allowance for the next five continuous subscription cycles. These new subscription prices will come into effect when your subscription renews in August 2022.
For example: if your current subscription renews on the 18th of each month, you will continue to pay the existing price from March until July 2022 as well as receive 1000 miles allowance each month. When your subscription renews in August, you will pay the new subscription price, and your mileage allowance will be 750 miles per month.
The new prices and mileage bolt-on prices will come into effect for new customers as of today, 1st March 2022.
Is more information available?
We’ve created this Q+A blog to cover additional questions you may have about these changes. If you would like to know more about how any of this affects you directly, our customer team is available by phone on 0345 0348 647 or email us at [email protected].
I understand that price changes are not welcome news, and especially at what is a difficult time for many here in the UK. I hope you can appreciate that while these are difficult decisions for us to take, we remain committed to making electric cars accessible for you to enjoy a hassle-free driving experience.
With best wishes,
Rob and the Onto Family.