UPDATE: This has been resolved from my point of view as it has been refunded. Hopefully this helps improve the maintenance process.
So today I had a service for my Peugeot e-2008.
The car was booked by Onto for collection and delivery by the driverline. Come to the service day and the car is collected fine after a couple of hours I receive a call from the service centre stating that the car is done and all that’s left is the delivery/collection fee (£10).
I was NEVER informed of this fee and while somewhat small it would have been nice to know that there was a fee and I could have chosen what to do.
I called Onto driver line and am passed over to customer care (more like don’t care) because they just state “terms and conditions” etc and refuse to even give reward points instead of the money.
This is something that needs improving, if Onto do not know there will be a charge they shouldn’t offer it as an option to the customer without at least checking first.
Anyway rant over and hope this can get resolved by a community manager and if not at least people are aware for the future.