I have been with onto for three years and have decided to return my car as the price rises and mileages reduction from August have priced me out now.
I signed a new agreement which was due to start today. I cancelled yesterday, so the new agreement hadn’t started at that time.
The car is being collected 3 Nov. Today they took a charge of 99.50 to collect the car (fine).
I am now being told that they don’t normally refund part month hires and that this is in their terms and conditions.
Surely, as I cancelled yesterday (before the hire agreement actually started today), it’s perfectly reasonable to expect my partial refund of £352.44
I banked on getting this money back and that the collection fee of £99.50 would come off this partial refund. I am now into an unauthorised overdraft because of this