Reduced Insurance Excess

I’ve just been told I can’t add this except when I request a car, and before it gets delivered. You can’t be serious! I have to swap cars AGAIN to get the reduced excess applied?

They need a full, accurate, and super detailed record of the vehicle condition when getting the cover so it’s only available to add before you receive your new vehicle. It’s £49.50 To swap cars but if you call up, you can swap into the same model you already have subject to availability, if you are happy with it.

They did try allowing existing subscribers to add it mid-rental when it first launched but there were so many rejections due to the evidence photos not being sent in not being exactly to the required quality. As far as I know, there is no way around it now other than swapping if you’re not happy with the full £1000 Excess.