I have had a DS3 for 2 weeks and have had a terrible experience. The car itself is nice but with no rapid charging its been a real pain to use practically.
Firstly the car was sent with a European plug for domestic charging. After several emails to Onto with still no charger, I took to to a nearby town (the nearest rapid charger to me) for a top up while i got some shopping. Neither machine worked on the DS3 but another customer was able to use it. Also the slower 11kw charger did work. So I waited an hour to get enough battery home, also waited half an hour to get through to onto to report the issue. I then had to drive the car to a multistpry to charge overnigh on the slow charger (2 mile walk each way).
UK charger was then sent out finally…but I still have the rapid charger issue.
RAC came out as a home visit. The guy thought he was coming to a flat battery and even did an ‘engine’
ODBC fault check *facepalm. Needless to say he then left. Since then I have not heard a single thing from Onto, that was over a week ago. I have emailed several times. Individually everyone is nice and friendly, but there is a serious issue where no one is actually able to resolve the issue for me. So I still have a car that does not rapid charge, which is what I wanted.
EDIT: While i’ve only had this car 2 weeks ive been with Onto/Evezy for 18 months, I had BMW i3 previously so I would say pretty experienced with ‘fully electric life’ (and its foibles) in general.