I received my Shell Recharge card in December and have uaed it enthusiastically at my local garage since then. I followed all the rules of submitting my vehicle reg to the cashier after reading the warning notices of cctv monitoring and 30 min parking time limit but being old and senile (my excuse) I had given the wrong reg number repeatedly for those 4 weeks (HT instead of HV). However to my dismay after 4 weeks I received notification from ONTO about a PCN re parking at the Shell sit and assumed because of my error more would be on there way. I was warned that multiple PCN’s may cause my account to be suspended. I was extremely worried. However, after contacting @Carol by PM and the ONTO Notification Team by email, prompt replies from both confirmed that because of the silly error they would not look at suspending the account. Relief number 1.
I then went about getting the PCN’s canceled. A post from @Kev (I think) pointed me to the money saving web site and info about PCN’s and Enforcement companies. Great info there. However, before going into battle with them I started contacting Shell Recharge. First by live chat who referred me to New Motion with a contact email. They in turn referred me to Alego by email, who in turn referred me back to Shell, but with an actual person and contact details at Shell who could help. After explaining my sorry tail I heard today that all PCN’s associated with my car will be cancelled and action will be taken to stop EV drivers receiving PCN’s for “parking” beyond 30 mins. Bingo - mighty relief 2.
I have not posted the contact at Shell’s details but I am happy to pass it on by PM should anyone else fall foul.
Silly old fool that I am.