As you’ve seen in the past few months we’ve undergone a number of changes with our website, app, and service - all with the goal of improving our customer experience.
Next up on our list is the car booking process, which is in need of some love!
As part of this, we’d love to speak to a number of you, our customers, to understand a bit more about the decisions you make when booking a car, as well as the way in which we make it easy (or difficult) for you at the moment.
We’re setting up individual 30 minute sessions this coming Friday and Monday in which you can book in and speak with us. During the session we’ll ask a few questions, show you some initial wireframe designs, and ask for feedback
All information captured will be confidential, and in no way impacts your current subscription with us.
Anyone who’s a current member (with or without an active subscription) can sign up.
We really appreciate your time and hope that this will help to improve the service for all current and future Onto members.
To book please visit this link: https://calendly.com/product-onto/30min
Ayman & The Onto Product Team