My onto car was driven into whilst parked outside my house perfectly safely and legally. I was in the rear of the house and by the time I knew anything had happened police and ambulance were all over it.
With the driver in the ambulance I was only able to get the registration of the car and the police log reference and they told me to return into my house and not get any closer to the scene and assured me that’s all the insurance company would need
The car was written off and I paid the £1000 excess expecting to have that refunded asap as it obviously couldn’t have been my fault.
So 3 months later after chasing it I’m told onto can’t recover the excess unless I can give them the details of the driver, which I don’t have as they were being treated in an ambulance and the police wouldn’t let me anywhere near.
Surely Zurich would have investigated, got the police report and could sort all this, It looks like they don’t care at all now they have the £1000 from me.
Constantly having to chase them to hear they can’t be bothered to do anything is fantastic customer care it really is