So my new car e-tense is arriving Wednesday between 9-1 do you guys know what time i get a message or anything to say when its on the way etc? Will they guy bringing it have a charging card? Any help will be appreciated
There should be a Polar Plus card in the glovebox, but recently they have been known to have a shortage of these cards at times, so if it is being delivered new, it may be missing to start with. Be sure to do the delivery checklist form and submit all the photos it asks for before driving it, to protect you in case something is missing. (https://form.jotformeu.com/201243600415338)
With a morning delivery you may get told the day before, or it may be on the morning of. You should get a text from Gefco with a tracking link, but if not you should be able to see the location on the Onto app from 9AM if it hasn’t arrived by that point where it will update every 30 minutes or so, once the digital key has been downloaded.
Ok thank you where do you download the key?
Just have the Onto app installed on your phone ready. Log in but leave it at that. Don’t expect any options or even booking information to show up until around 8-9AM on Wednesday morning.
You’ll be prompted when it is time to download a digital key inside the app, it will do that and you’ll then see the options inside the app to connect to the car to lock/unlock, your mileage information and the levels of battery charge remaining. There will also be a link to show the location of your car via Google Maps.