Has the booking process changed in the past few months at all? I previously had a reservation but canceled it at the last minute due to the start of the pandemic, but remember I instantly got a confirmation email after agreeing a day and time.
Today I have been in touch and booked a new ZE50 Delivery. I was told that I would get an E-Mail later today with confirmation and a contract for me to read and digitally sign, at that point my initial payment would be supposedly taken.
We’re now about 5 hours later and outside of regular business hours. Still no email and no payment taken. It was supposed to be arriving on Monday and I am supposed to be returning my long term rental car first thing tomorrow and now renewing now that I am supposed to have confirmed the new Zoe, so I am a little concerned now that I may end up with nothing, and a lot of journeys I am supposed to be making next week.
Is this now standard practice and I will just get the car as was promised on live chat earlier today, or should I be right to be worried that I still have no email?