Back at the end of Jan I did the unthinkable and ran out of battery on my Q4. I was on the way to a charger 8 miles away and had 15 miles of range. I’ve done similar journeys before but the car stopped on the motorway hard shoulder (M8)
Very embarrassing and stupid. No excuse
So I called driver line and was on hold for about 20 minutes. I gave up and called Audi assist directly. They took my details etc. and said they would arrange for someone to tow me. 3 hours later and nothing. I got regular calls from the AA to keep my up to date but they said they simply don’t have anyone to recover me so will inform the police who will do a check up on me and arrange recovery. Was at this point I realised there is a very real chance of me getting a fine and points.
The police were lovely however, even let me sit in their car to heat up (and run my license!). I was very apologetic for wasting their time. They arranged a recovery which I had to pay out of pocket (£190). The AA assured me that they will reimburse this. The police say they get calls from the AA and RAC regularly because they can’t attend.
Reimbursement wasn’t easy. They just aren’t set up well for it and I got passed between the AA and Audi several times. But I got a cheque in the post today.
Anyway I hope that helps anyone who might be in a similar situation.