I wanted to shine some light on the mileage package, and why it’s taken longer than initially anticipated.
Last month, following the introduction of pre-authorised payments we started working on providing the ability for customers to add on additional mileage packages to their subscription. As mentioned in Rob’s email, this was planned to roll out in February.
During the month of February, we had a number of comments from customers relating to their pre-authorised payment appearing twice on their statement. Some banks don’t update their statements regularly for customers, which makes it look like a double charge, and has led to confusion, so we’ve changed the way in which we capture pre-authorisations to combat this. As part of this work, we also updated the way in which receipts and VAT invoices are constructed and sent. This work was planned for later in the year, however as we were making changes in this space, it made sense to do all of the work at once.
Due to this context switch, it unfortunately delayed our launch of additional mileage. The team are now nearing completion on the work to allow you to add additional mileage packages to your subscription, and we’re hoping to get this launched in the coming weeks.
I apologise for the delay in getting this launched. We’ve taken measures to ensure if changes like this occur in our published release roadmap, we notify you through email or on the blog.
We’ve posted a more detailed breakdown on our blog outlining the changes to pre-authorisations: https://www.evezy.co.uk/about-evezy/blog/2020/03/09/monthly-payments-evezy-how-it-works/