Live chat - is it working at all?

Doesn’t the live chat work anymore?

It constantly displays the following message:
“We’re away right now, but we’ll get back to you as soon as we can.”

1 Like

Just phone them as it’s probably quicker.
And don’t forget to tell them chat is not working :blush:


It generally works a few hours on weekday mornings before it goes offline again. As above though, you’re best off calling if it’s urgent, or email if not time sensitive.


Have they abolished the live chat now?
It’s Saturday and it’s not working?
Or is it just Mon-Fri ?

Monday to Friday office hours for now was the latest that has been confirmed by Carol, with the possibility of it being extended again in future.