Currently facing a court order for recovery of an unpaid penalty charge at £204.
It’s a long story and i will be posting it (and one other which i think is much a more serious one in terms of the potential consequences for Onto) in full detail here soon unless of course, the Onto CEO can take responsibility, address the apparent and widespread incompetence in the company. The CEO is seemingly presiding over what appears to be complete and utter chaos behind the scenes from my point of view and from the information that I have found out about this company recently.
I will be contacting (and this is not an exhaustive list), trading standards, BVRLA, FCA, FSA, Onto’s investors directly (that have financial charges on the company) and so on.
If my efforts are not enough to get Onto to listen, to deal with my complaints and resolve the issues properly and fairly then it may have to be legal action unfortunately.
Let’s see how their “reaching out” to me is this time, once they have my second complaint.
Hopefully they will see that it’s in their best interests for a swift and amicable closure to what I will be bringing to their attention.
So, I digress, back to the PCN,
The very short version of this is already on Trustpilot (which I would recommend everyone to use for Onto complaints) so that all of the public can be aware and not just the Onto community.
The short version to date is,
I received notification of a PCN notice in February from Onto, the PCN was from the previous November and was sent to Onto (as the owner of the vehicle) by the local authority.
Onto sat on it for nearly 3 months.
This lost me the option to pay the parking ticket at the reduced fee of £65 which I was willing to do.
Onto promised to pay the difference of the £65 as they admitted that they had failed to transfer the liability with the local council in time into the drivers name and that they would deal with it all and just take the £65 on the next months subscription.
So, all good, very reasonable, very honourable, a decent service offering from Onto by all accounts and also the right thing to do.
Six months later despite an adequate amount of “reaching out” and “getting in touch”.
I have broken promises (in writing) and a court order for 07/06/2022.
On another issue that I had raised previously, I had a very dismissive, flippant and arrogant attitude from, let’s say a short email from the Onto CEO.
We will now see what this CEO is made of and whether he is fit to run a company or whether he is just in it for the money.
EV is the new .Com right?
I have nothing against someone cashing in on the 4th Industrial Revolution and the move to digital with an entrepreneurial and innovative business model that fits into the global great reset plan. (Whether it succeeds or otherwise.)
I would say good luck to them and I hope that they do very well providing that they treat people well in the process.
What I do have a problem with is rudeness, bad customer service, bad policy, poor procedures, incompetence and most of all arrogance.
The customer is always right and this will still apply even if we end up being controlled by social credit systems.
Onto are going to learn this the hard way if they don’t pay attention and start making an effort very quickly.
Customer service is in the end the only thing that will set one EV company apart from another.
We have already seen Onto hike prices and reduce mileage, the service they offer is shrinking and their competitive edge is falling away quickly.
Their USP’s one of which (free electric) has been badly damaged by the recent energy price rises (so they have hidden the costs elsewhere), will not be enough to keep Onto a “sustainable EV car subscription business”. (If indeed they even are.)
I hope that I will be posting again to sing Onto’s praises and not a further complaint.
Good luck with your PCN I hope it is resolved.