Good Afternoon Onto Community!
For those that know me already, it’s nice to see you! For those that don’t know me, a quick introduction : I’m George, one of the Customer Service Managers here at Onto. I’ve been here since the Evezy days (back when you could have any colour of car you wanted as long as it was white!) and it’s been an amazing journey seeing us go from a small start up to the largest EV fleet in the UK, with even more planned for the years to come!
The Onto journey is still in its first chapters, and today, I’m here to ask your help in crafting one of the next chapters.
I don’t want to give too much away, so for now, I’ll tease you with our project goal : we want to ensure that our members have access to the best support possible, with answers to their questions literally a click away. It’s a project very much in its infancy, which is why I am here today to ask for some quick feedback from you, our amazing Community.
Below is a quick poll to gather your opinions on our current FAQ’s, and if you think the content provided is helpful. I’d also love to hear of any specific areas you feel need more support or information. One area we are currently seeing a lot of queries about is relating to vehicle range during the colder months, something which I am experiencing myself as this is my first ‘electric winter’.
I’ll be here to answer any questions you may have regarding the above as I’m wanting to have as much Community input as I can on this, after all, this project is for our members! During this project, I won’t be able to help out on any Customer Service queries, but we’ll have Raheel and one other CS team member popping in each day to help out with anything that comes up.
Advance thank you’s to all who participate here, your feedback as always is greatly appreciated, and I’m looking forward to reading your comments!
- 5 - The FAQ’s are really good
- 4 - The FAQ’s s are good
- 3 - The FAQ’s are okay
- 2 - The FAQ’s are bad
- 1 - the FAQ’s are really bad