What has happned to you guys? just wanted to share this wonderful interaction
Replied just now
Chat Started06:14 PM
Kerstin has joined the conversation
Hello, You’re through to Kerstin at ONTO, how can I help?
Hi just placed an order, if im working is it ok for my partner to sign for the car?
you want your partner to have their own car but they arent working?
im talking about delivery for the car if im not here
they need to be a named driver to accept the car
can my partner sign for it?
Ok that sucks I will have to try and be here then
its just £9.99 a month and you can cancel it but it also means they can drive it too
yes but he can’t drive
can i change the delivery to the 14th?
I will have a look into that for you, Can I please get you to confirm your name, Postcode and date of birth?
give me a moment
I will have to let you know by cancelling this car and rebooking it there is chance that it can be taken but doesnt always happen shall I go ahead and try to change the date?
yes if you can try that please
ok give me a moment
is it the Highland grey you chose?
yes GT 2022 model
and you want the excess reduction is that correct?
I have just realised that the 14th is on a saturaday we only do Monday to friday deliveries
well thats no use to me I specifically asked you for Saturday
yes but we cannot do that
I’m about to start a new job on Wednesday, if your delivery is that inflexible then the best I can do is this Monday or Tuesday
I can try doing that 16th or 17th yes?
I will still be working monday to friday even then
i am clearly check mated in all directions, please just cancel and refund I will use Elmo instead
I will be available this Monday or Tuesday, 9th and 10th, not 16th or 17th
that is too late to change it for those days
I don’t really follow, 99% of the population work monday - friday but thats the only days you deliver on, and you can’t let my partner sign for it and you can’t do this monday or tuesday I have tried my best but with such annoying inflexibility I have not choice but to ask for a refund and take my business elsewhere
regarding your partner collecting the car I told you that he can be a named driver to receive the car
and i toold you he can’t drive
he doesnt have to drive it
he has no license
oh i see
I am sorry that there is no other option if you want me to cancel your car I can do that now
you leave me no other option so yes please do that
ok I have cancelled it for you now