I final update on my claim and the I4CH policy.
I submitted my claim before Christmas, using the online form which is branded Swinton Insurance. As others have mentioned, be prepared to upload images of the damage, Onto’s invoice and proof of payment.
I assumed the lack of response was because of Christmas and gave them a gentle email nudge last week. They came back via a human with a request for all information again and a new reference number to be used in future.
The online reference I had was useless. If you don’t have a claim number reference which starts C100, you’re not in their queue.
The questions you need to prepare answers for:
-A copy of your rental agreement including the CDW/Excess amount
-A copy of damage report with the description of damages
-Damage Invoice indicating the breakdown of damages
-Credit Card Statement or screenshot of your online banking
-Photos of the damaged vehicle
-On the submitted online claim form, your preferred payment method was bank transfer, however please reply on this email and indicate the following bank details such as Name of Bank, Name on Account, Account Reference and Sort Code
If you have any questions, please do not hesitate to contact us on +44 (0)208 649 6710.
I’ve read elsewhere that others have successfully submitted a claim via their online form. I thought I’d also done the same, especially as I received a reference for further correspondence. I would ignore the online form and speak directly to the insurer, when starting a claim.
I resubmitted via email last Friday. I was paid in full this afternoon, Monday 16th January.
Perhaps I was put into an express lane?
While I don’t believe Onto’s damage claim of £588 excessive, I still question why they think two passenger door chips caused by other cars in public car parks, selfishly not being more careful, is my responsibility?
It’s a hire car. That’s why I pay a monthly premium for the service and this should be regarded as wear and tear over the 12 plus months I rented the vehicle.
Happy New Year