Hi all, my community account is pending deletion due to a few personal issues and disagreements (non related)
Last month I redeemed my rewards points balance to claim a discount on a mileage pack, I was charged the full pre-auth amount, and this was subsequently claimed by ONTO 8 days later
I raised it 8 days ago, and was assured it was “Only the pre-auth, the payment won’t be the full amount” - then when the payment was claimed, I’ve been sent the same invoice twice that shows the amount has been deducted from my monthly total, but I have still been charged the full amount. I’ve even had a 2nd reply confirming they haven’t charged the full amount, despite my bank confirming they have and the payment isn’t pending.
Has anyone else, “Successfully” redeemed any awards?