I’ve just had a similar sort of issue but more with the cleanliness, I didn’t make a point to check the interior when signing and I wish I had as I would have kept the ID3 Life until my new ID3 Family was clean.
This is a copy of what I’ve just sent to [email protected]
I have just taken delivery of my new ID 3 Family Pro Performance and I’m pretty disappointed with the cleanliness when delivered. This is now the second time I have had a car delivered and was below the standard I would expect given the price point of the cars on offer.
I have returned my previous ID 3 Life in excellent condition ensuring everything was cleaned and sanitised before collection, I also received this in pretty poor condition and had to spend the day cleaning it before use and another day cleaning it again when swapping for the ID 3 Family (i know this was my responsibility as we had used the car up until its return), but now I will have to spend another day cleaning the car to the standard I would have thought it would have been delivered to and the standard I have returned my previous 2 cars.
I have attached photos showing the grubbyness of the cars interior but what I’m not able to show is the stickiness of the surfaces as though something has been spilt and not cleaned leaving sticky residue everywhere.
The first time this happened I assumed it was a one off as the e208 I had prior to the ID 3 Life, was clean and tidy but as this was a brand new vehicle with 150 miles on the clock I wouldn’t expect this to be dirty. I am now wondering why I have spent a full day cleaning and sanitising the car only to have to do this again now I have received my new car.