Hi guys, here is a bit more info about our app and a few troubleshoots to help you get started!
What can you do with the Evezy App?
Our app enables you to connect, lock, unlock and start your Evezy car. It will also show you the amount of miles you have left this month, and the charge level and location of your car. Depending on the car you book, there are other features you may be able to access through our App, such as pre-heating, opening the charge flap or opening the bonnet. If you book a Tesla, you will also be able to access most features from the Tesla App through our Evezy App.
Please note when you unlock the car, you will have a minute to start it. This is for security purposes. If you unlocked it but more than a minute went by, you will need to lock it and unlock it again to start the engine.
How will you know how to use the app?
Our App is user friendly and very intuitive to use. Nevertheless, when you book in your car, you will receive a Quick Start Guide providing screenshots and explanations of how to use our App. If you have any questions, we have a 24/7 phone line and our Customer Success team will be happy to help you.
Can you use the Evezy app without Wifi/Data?
Yes. Our Evezy App communicates with the vehicle via Bluetooth, so please ensure your Bluetooth is on.
You will need to download the virtual key to access the car. This is done automatically when you open the App, so please ensure you can do this with WiFi or data at least once a day. After that, the key will be stored on your device for up to 24 hours, so you will be able to access the car in those 24 hours even if you don’t have data or WiFi available. It will only store the key for 24 hours for security purposes.
Can other people use your app?
No, please do not share your login details with anyone. If you wish to add additional drivers to your subscription, contact our Customer Success team and they will be happy to do this for you. You can have up to 3 additional drivers on your subscription and they will get their own login details to access your car through our App.
Let me know if you have more questions, or feel free to comment and let us know any other tips you may have for new users!