Used OnTo most part of last year ending with an ID3. Overall a really good experience, left to go work overseas in February and didn’t come back to August. Was excited to order a car in September/October but unfortunately due to an error on my part before I left an invoice went unpaid (£100). Fair play to OnTo for reinstating my account as it was terminated once I explained my limited internet access overseas and not knowing that a direct debit had come out leaving me account overdrawn meaning OnTo payment was declined.
Was about to order but wanted to check if affordability checks would be carried out on me as technically I’m a existing customer but unfortunately not, failed affordability check (because I’m classed as a new customer due to termination of account).
Had a good run, highly doubt I’ll ever be able to use OnTo again due to the checks.
22 referrals and 6+ months of a fantastic experience with the ID.3 I don’t regret it at all.
All the best to all and OnTo and their future growth.