Arrived at my Zoe to find the driver’s side window smashed and my blue badge stolen. Nothing else gone, just the blue badge. I call Driverline and I am passed from pillar to post for over an hour. Eventually put through to the glass people. They want me to send over a copy of ONTO’s insurance policy. Oh and they can probably not reglaze the window until 18 October. No one sent to carry out a temporary repair, clean the glass, or secure the vehicle. Absolutely unacceptable. This is an all inclusive subscription and one expects a seamless service. Not a load of nonsense and demands for copies of polices they know the end user will not have.
Meanwhile, I as a disabled woman, cannot drive my vehicle because it is covered in glass and unsecured in the middle of east London in awful weather. What a joke. ONTO appears great until things go wrong. After almost exactly one year, this is likely to be the end.