As some of you who have had deliveries in the last few days will unfortunately know, we have been facing severe disruption to our vehicle delivery and collection services throughout this week so far.
This has come with no warning from one of our largest logistics suppliers. Yesterday 25 of our customer deliveries and collections were cancelled with no prior warning. For context on a normal day this may happen once, twice if we’re unluckily. Our team has been working around the clock to try to limit the impact to customers and rearrange these deliveries - including our team from head office driving cars around the country to customers. Unfortunately even with this it has led to a large number of failed deliveries both to and from our customers over the start of this week and continues to affect our planned movements for the remainder of the week.
We are working closely with our suppliers to do everything we can to minimise the disruption to our service and complete all failed deliveries and collections over the next few days. We will continue to provide regular updates to all those affected and sincerely apologise to those of you that have been impacted by this.
Regardless of the reasons, this isn’t good enough. We will be waiving delivery fees for all customers that have been affected and contacting you about further compensation. Sorry for the disruption and please get in touch with our customer service team if you want any further information.