Damage report and invoice for over £700 caused by previous owner!

Hey all,

Posting here as I’ve not had a reply back from support via email, and have been on hold via the phone for longer than I care to wait for.

I was sent a damage report and invoice for over £700 worth of damages from before I took ownership of the Car. I guess the previous owner didn;t care much for the car. Anyway, I’ve only had the car a few days, got it on the 9th of September.

The Case Number is apparently: CS013BD6 and you are going to charge my card on file within 7 days!
Clearly, this is a mix-up, but this shouldn’t happen, and I shouldn’t have to waste my time sorting this out. Not a great start…

Can anyone here help with getting this resolved ASAP, so I don’t get charged?


You need to call on.to asap and explain this to them. You will get a faster response that way.

flagging @George_at_Onto and @Hena_at_Onto

Thanks for all your help. I just got an email confirming it was a “system error” — Phew :sweat_smile:

Certainly not a great start to joining ONTO, but at least it’s been resolved and the car is great (VW ID 3)!

Cheers :beers:


HI @SuperSoul

I do apologise for the jump scare we’ve given you there, and the time taken to resolve it! I can see the case has now been closed down and marked as incorrectly raised too.

Glad to hear that you’re enjoying the car, always good to have another ID3 fan!


No problem, thanks @George_at_Onto :+1:

1 Like