Apologies for the new post but I can’t quite find the answer(s) that I am looking for.
I have parked at work this afternoon and when I went back to my beautiful Ioniq somebody has crashed into the rear offside door (and driven away), presumably while trying to park next to my vehicle. I have spent some time trying to pin our security service down to review the CCTV (car was parked directly under a camera) and have not yet contacted ONTO. I thought it might be useful if I could identify the culprit first but have so far had no luck with this and needed to review my home CCTV first, just to be absolutely sure it didn’t happen overnight. It didn’t.
Anyway, I’ll be calling ONTO first thing but what I wanted to ask, given that I have never had to make an insurance claim, and particularly not in these circumstances, is this:
What is the process for having the damage assessed? There is a good gouge on the rear door panel but the car is very much drivable and it’s essentially cosmetic.
I have the IC4H cover- do I need to report to ONTO, have them assess the damage then claim any charges back from IC4H? (I have reduced excess cover bolt-on thankfully).
Would the car be sent for an assessment right away or would they likely wait until it goes back in for swap? At what point would I need to pay the excess?
Apologies if any of these Qs are basic but, as always, your help is appreciated. It really is a sickener that somebody would just bugger off after doing that. Swines.