I had to organize a car return of my ID.3 as I am waiting for some money to come in, then I will re-order a car from On.To in February.
It was booked for tomorrow, I had the email to say its being picked up tomorrow. However, at 5.15pm I received a call from an unknown number. I had just got back from work and fell asleep so I missed the call. Then a man turned up at the door saying he is here to collect the car.
Because he was dropped off by another driver he didn’t give me much option but to hand the car over to him.
The problem with this was at 8am tomorrow I had booked it in for a full valet as it is dirty inside and out. He reassured me that it is fine and he will take it as it is and I won’t be charged any valet/cleaning fees.
Despite being hesitant he wasn’t really giving me any options other than let him take it today.
I handed over the keys, he walked around the car with a flashlight and asked me to sign.
Then I asked him once more “Are you sure they won’t charge me for not cleaning it” and his response was “nah they won’t, we clean it for them anyway”.
As it was dark I was unable to take ANY photos of the car also because he was rushing me as well.
I got straight on the phone to On.to and was waiting for someone to answer until 6pm when it cut out…
Can anyone advise on where I stand with this/has anyone had this issue before with returning cars?