Car just delivered, app not working and spent 1 hour waiting to speak to customer servivce

The standard of the designs app raised orange flags. I should have realised I’d be relying on it to access the car. The apps not working and had made plans to take a partner out for a surprise. Missed our dinner reservation now and stuck on the phone. What a shambles.

Which vehicle is it? Try deleting the app and downloading it again. Which phone are you using? You could try another phone in case that’s the issue.