Thanks for the update, but the last few times I’ve had issues, BP Pulse/Chargemaster/whatever they are called today take over 20 minutes to answer.
If the BP card was the only one available to us, it would be a problem, but with Shell and Instavolt - I can’t see it being much of an issue to the majority of customers. I personally avoid BP units if possible, with them being the cheapest, they are always busy and they seem to be the most unreliable.
I had a couple of issues with Osprey, but they answered the phone in seconds and rebooted the terminal, which resolved my issue.
The inner cynic in me thinks BP are deliberately poor to dissuade use, but of course, that’s probably rubbish, just how it feels. Obviously these issues are way beyond ONTO’s control, but it’s fantastic to see them acknowledge a third party problem and assure it’s being addressed.
Keep up the great work ONTO