Could you please look into this very annoying discrepancy? It was mentioned earlier months ago here already, and apparently, you still think this is not a questionable business practice.
- Purchased mileage bolt-on 2 weeks ago redeeming points, received the confirmation email, my account is showing the added allowance immediately.
- New hire agreement signed later, the agreed fee to pay for next month is the monthly fee only as it should be.
- Today pre-authorization of payment included the price of the mileage bolt-on, despite being redeemed for reward points, therefore fully paid and in the actual month, not the next.
- The added amount is the raised price of the bolt-on, another failure as if you add it wrongfully anyway, it should be the original price as the new is only applicable after this month’s agreement expired.
When it happened first, customer service was absolutely clueless regarding the issue, gave contradictory information about recurring bolt-on and who knows what, basically blaming the customer and unable to solve the problem or showing any interest.
Later occurrences, I authorized locking a higher than agreed amount on the card, thinking it is an uphill battle, and thought you will evolve over time to handle such complicated back office challenges to implement a properly functioning system. 6 months was not enough as it turned out.
I don’t think it’s the proper approach as it was suggested here earlier by other community members that I should not bother asking at all, for me, it’s considering you are incapable to deal with this, or worse, not interested at all.