UPDATE ---- Just noticed I received and email saying the
Thanks for returning your Peugeot e-208, registration BJ71FYZ. We hope you enjoyed your ride!
Your car was fully inspected for damage and cleanliness on arrival at our turnaround facilities. We’re pleased to report that this inspection found the car to be in good condition, and there will be no repairs required.
We’d like to take this opportunity to thank you for taking such good care of your Onto car.
8 hours later I receive an email demanding £624
So just swapped my car after a month and somehow OnTo are charging me £624 for scuffs on Alloy wheels with a confusing report that has no before and after indications of damage. The car was not brand new when I got it and I do not do a microscopic inspection of the wheels on delivery.
This is sharp practice and I intend to make sure social media and the wider electric car forums are aware of this.
Its not the only problem I’ve had with wheels. When I had my e2008 it had a tyre pressure warning light twice ! When I called the helpline number they firstly sent me to a halfords that did not exist, so I fixed it at my own cost. The second time it happened they made an appointment with a local garage that had no idea who OnTo was and refused to send out a mobile tyre service. Again I was forced to fix myself.
Not to mention the debt collectors that were sent round because they gave my details for a parking fine when it was their delivery driver. Took months to sort out.
Will be giving back my current car an the end of this month and off to Elmo.