It would be a great idea to have an “Ask ONTO” section where staff answer questions from members.
My first one would be “Are ONTO actually aware of the issues with billing discrepancies and is it being addressed?”
The reason I ask is because every time I’ve been over charged, I queried it at ‘Pre-auth’ and was assured the correct amount would be taken when the payment is claimed. 4 months in a row, the payment hasn’t been the same as the invoice, each month I’m told it will sort itself out, but it never does.
Surely fixing this should be very important to ONTO as they could be under charging, or impatient members that have been overcharged, could dispute the payment with the bank, which would cost Chargeback Fees and would normally involve a full refund, I’m not aware of a partial refund option on the chargeback system.
Thanks for reading, would love to hear on my issue, as well as the possibility of an “Ask ONTO” section on the forum.