Android app login issue

I have just gone through my Onto registration and subsequently downloaded the app - onto my Android Huawei P30 Pro device. I have put my credentials in but it doesn’t take me through to the app content but refreshes and asks for the login credentials again.
I know they are right!
Any assistance would be appreciated
Many thanks in advance

Have a look at this thread and see if it answers your question.

The App usually comes to life about 30 minutes before your vehicle delivery I believe.

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