I’ve had a VW ID.3 with Onto for just coming up to a year and not used any of my reward points until now. I redeemed a load of them against a 500 mile bolt on.
However, when my payment was taken for this month (where it holds the money from the account) it had taken the £160 for the mileage bolt on as if I hadn’t redeemed the points.
I phoned support and was told that when the payment is returned and then taken again at my renewal date (still don’t know why they do that), the £160 will not be charged.
I don’t understand this, I use my points for free miles but have the pay for the miles for 2 weeks?
Is this normal or is it just me?