It seems that when you add a bolt on via the APP it’s a bit misleading.
It has current active bolt on, which i added via the app and it shows fine.
It also had UPCOMING BOLT ONS which shows nothing as I would expect.
However, I just signed a new hire agreement and I was charged the bolt on which I don’t need this month. Low and behold, the website has the automatic apply box ticked.
That either needs adding to the app for customer clarity with a way to stop it, or don’t apply the auto tick box by default. A little misleading from a UX standpoint here.
Edit: just chatting to someone on live chat and it looks like they have charged me for last months bolt on even though I redeemed points.
Still think the app could be more clear.
Edit 2: agent tells me that when you redeem points, it still charges you and then says “hey you redeemed points for this, lemme refund you”. Surely that’s not true? That is hella awkward, confusing and just not a good process at all.