As the title suggests, I’ve had my Onto account terminated with absolutely no explanation. I’ve been with Onto for the past 4 months and have genuinely been a very happy customer until this.
The only issue I can think of is that I received a couple of parking tickets over the last few months, to which I have paid on time, directly to the relevant parking authority. However, it seems there is some lag between the time Onto receive notification regarding PCNs and updated payment information, as I subsequently received a charge by Onto even though I had already paid the fines! (and on time). I wonder if there was some miscommunication regarding this particular aspect? Even then, I feel it is inexcusable to experience the events that followed…
This morning I received an email completely out of the blue stating that I have violated the terms & conditions due to “negligent behaviour” followed by vague extracts from the T&Cs with no clear explanation. To highlight how shocked I was, I genuinely thought this was one of those scam emails - until I got a follow-up call a few hours later saying that they will be collecting my vehicle tomorrow (!!). I again asked for an explanation at the very least, but was met with complete apathy and shocking customer service - no explanation given. I then requested to speak to a supervisor/manager and was told there was noone available.
I am utterly lost for words and this experience has really soured my whole experience with Onto. Could someone please look into this further for me?
Can anyone help?