Well , I’m definitely starting to get extremely fed up with the ONTO insurance process ,
I’m approaching the 12 week mark since my non fault accident due to someone unsecured load hitting my car. ( 3rd party car wasn’t involved)
Still no information, still ONTO have no idea what’s going on.
I can’t even get an update to say they have been speaking to the third party insurance or if he has admitted liability or fighting his side .
I’ve literally feel left in the dark with a £1000 less in my pocket to show for it .
Yes I know there is a process , but if I was dealing with my own insurance company I honest feel it wouldn’t be this cumbersome and I would have at least some answers as to how the process is progressing .
I wouldn’t be so annoyed if there was just some communication of any kind. Say we are looking into just isn’t acceptable.
Yes I’ve been speaking to @Raheel_at_Onto @Adam_at_Onto but that doesn’t feel like it’s leading anywhere and asking for more and more days and another deadline for him to get information, as to which I’ve been asked to wait on 2 dates now and still nothing can be told to me . Even with today being the next deadline and no reply .
ONTO really need to look at the process how payments are processed and dealt with, as I feel it’s starting to get beyond a joke and 3 months of a £1000 be held to ransom, I honestly felt my case was pretty clear cut .